Outcomes
| Rights and Responsibilities | • Beliefs and values • Rights and responsibilities at work and beyond • Accountability |
| Assertive Behaviour - The Third Place | • Passive and aggressive behaviour • What is assertiveness? |
| Assertiveness and Self Esteem | • Consequences of passive / aggressive behaviour • Benefits of assertive behaviour |
| Understanding Your Own Behaviour | • Your behavioural style • Responses to conflict |
| Emotional Intelligence | • What is EQ? • The elements of EQ • Developing your EQ |
| Communication | • Learning to listen • Say what you mean • Effective questions |
| Body Language | • Communicating without words • Universal expressions • Using your body effectively |
