Managing People

Managing People

Understanding why people do what they do and how to get the best from each individual is the key to getting a job done well.

Target Audience:

Managing People is a two-day programme that provides guidelines for prospective and new managers and supervisors on how to approach the most difficult aspect of the job —dealing with people.

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Outcomes

Managing People• Understanding behaviour
• Styles of behaviour
• Managing your own and others' behaviour
Employee Engagement• Defining engagement
• Creating engagement
Motivation• Why do people work or not work?
• Intrinsic and extrinsic motivation
• What motivates people?
Dealing with Conflict• Understanding conflict
• Managing conflict
• Positive conflict
Delegating• Why delegate?
• Using supervisors effectively
• How to delegate
Ethics• What are ethics?
• Discrimination
• Harassment
• Office relationships

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