Managing People

Understanding why people do what they do and how to get the best from each individual is the key to getting a job done well.

Target Audience:

Managing People is a two-day programme that provides guidelines for prospective and new managers and supervisors on how to approach the most difficult aspect of the job —dealing with people.

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Outcomes

Managing PeopleUnderstanding behaviour
Styles of behaviour
Managing your own and others' behaviour
Employee EngagementDefining engagement
Creating engagement
MotivationWhy do people work or not work?
Intrinsic and extrinsic motivation
What motivates people?
Dealing with ConflictUnderstanding conflict
Managing conflict
Positive conflict
DelegatingWhy delegate?
Using supervisors effectively
How to delegate
EthicsWhat are ethics?
Discrimination
Harassment
Office relationships