Conflict without Quarrels

While conflict is inevitable, our behaviour in conflict situations will determine whether the conflict has a positive or negative outcome.

Target Audience:

Conflict without Quarrels is a one-day programme designed to assist anyone who wants to learn how to manage conflict constructively at work and beyond.

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Outcomes

Understanding Conflict• Defining conflict
• The nature of conflict
• The value of conflict
Causes of Conflict• Values
• Goals
• Expectations
• Perceptions
• Culture build a presentation
Managing Conflict• Styles of conflict management
• Models of conflict
Resolving Conflict• Immediacy
• Respect
• Empathy
• Skills

 

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