Outcomes
| The World of Work | • This is not school. • And it’s not home either. |
| Dressing for the Occasion | • Judge my work, not my dress... ahem, we do... • Appropriate dress does matter... • You are what you wear... |
| Language | • Why the !#&!% do we swear? • Is swearing appropriate? • The alternative... |
| Eating at Work | • If it smells like... • Who gets to clean up the coffee spills? |
| Telephone Skills | • Business calls are not personal calls. • No, we don’t all know who you are. • Leaving and taking messages. • Please, return your calls. |
| • Quick and easy does not mean sloppy. • Spelling and grammar do count. • Before you click on 'SEND'. |
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| Social Media | • Are you being paid to manage a Facebook account? • What you don't say is more important than what you do. • Does the whole world really have to know? |
| Diversity at Work | • People are different... really • I was only joking... • I don't have prejudices like other people. • Conflict – I just say what I think... |
