Outcomes
Rational vs. Emotional | • We are designed to operate in different ways • Emotions separate us from animals |
What is “Emotion”? | • The basic emotions • Physical manifestations and behaviour |
What is Emotional Intelligence? | • Principles of emotional intelligence |
Elements of Emotional Intelligence | • Self awareness • Self management • Social awareness • Relationship management |
Developing Emotional Intelligence | • Where am I now? • Where do I want to get to? • How am I going to get there? |